FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit/debit cards and PayPal.

Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please email us at ndirect21@gmail.com as soon as possible.

Sizing

How do I find my size?
Each product page includes a size guide. We recommend checking this before ordering as sizing can vary between styles.

What if my item doesn't fit?
No problem — we offer exchanges within 30 days. See our Returns & Exchanges page for details.

Shipping

How long will my order take?
UK orders typically arrive within 3–7 business days after processing. International orders may take longer. See our Shipping Policy for full details.

Do you ship internationally?
Yes! We ship worldwide. Shipping costs and times vary by destination and are calculated at checkout.

Returns

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items. Visit our Returns & Exchanges page to get started.